ENVIRONMENTAL POLICY

Hebridean Luxury Holidays operates a policy of continuous improvement and complies with all relevant environmental legislation.

Our houses are built using techniques and materials at the forefront of eco design, to ensure they are both comfortable for you, our guests, and of the highest efficiency in terms of energy usage and therefore CO2 reduction.
You can further help our environment by following the simple guidelines in your welcome pack. Some ideas may be new to you; perhaps you will take them with you on your return?
Not only do we recycle our household waste, we use recycled products where available, and encourage the same of you. Without people buying these products, there will be little point in recycling.
We use environmentally friendly Ecover products when available and fit for purpose. Local produce is bought when available, and Fairtrade goods are also sourced.
A blog is provided on our website and any comments are welcome.

Guest "Green" Guidelines

Please try and observe these requests as far as possible to conserve energy and waste while staying with us.
Use Green bins for recycling at drying area. Plastics in clear bags, tins and glass in blue internal bins. (Rinse first please). Paper and food waste into organic bin.
Use outside rotary driers / clothes lines and internal clothes rack for drying laundry. Please restrict use of tumble drier to a final dry off if required at all.
Switch off neon power switch at TV. This cuts off the stand by power to the TV, Satellite decoder and DVD player. (On standby these still require 80% of full operating power). It will take two minutes for the Sky decoder to pick up a signal after being turned on, be patient.
Use the electrisave monitor, you will then be better able to understand where your own power at home is being used.
Use the dual flush option on the cisterns appropriately.
Use the large cotton recycled bag bags provided when doing your shopping to limit the amount of plastic bags taken from shops.
Restrict power use if possible to between 7pm and 7 am, eg for washing machine and tumble drier. This helps by reducing the peak power load that the electricity producer has to provide.

CUSTOMER PROMISE

It is important to each and every one of our staff members that we deliver an efficient and friendly service to you. We have the knowledge and willingness to assist in making your visit with us a great experience. We know it is fundamental to making your visit enjoyable that you are in an uplifting environment where you feel comfortable and secure.

In short, Hebridean Hospitality

You, our guests, are the reason for everything we do, therefore we promise to do the following;

provide beautiful and imaginatively designed buildings and décor built using the most eco friendly methods
strive to deliver to you an experience that not only matches your expectations but indeed exceeds them
make all your dealings with us as friendly and hassle free as possible
work hard to continuously improve our existing services and develop new ones to benefit your time with us
consult you throughout on your experiences with us, from initial contact and through the time you stay with us
continuously measure how well we are delivering our services, using the results of feedback from you, both positive and negative, to help us improve our performance and services
work with other organizations and companies, both local and national, again, to make your time with us as easy and enjoyable as is possible
make every effort to deal with queries as promptly as possible and to give a high standard of information to find the answers to these questions
to take responsibility for solving problems and complaints as effectively and quickly as possible

We want you to feel positive about any contact you have with us, so we have set ourselves the following standards:

enquiries via e-mail or our website will be answered within 24hrs.
telephone calls to our landline or 0800 number are diverted to a mobile phone outside of office hours and so are unlikely to be missed, (except possibly as the result of poor reception). Any missed calls will be quickly returned (as long as the callers number has not been withheld)
our website will be kept as informative and interesting as possible
availability calendars on the website will be continuously updated as bookings are received

We will clearly and accurately inform you about our policies, services and procedures

you can find this information on our website
e-mail or write to us on our office address
in the in house manuals found in each of our properties
still cannot find something, please ask us about it!

"HEBRIDEAN HOSPITALITY"

PRIVACY POLICY

Hebridean Luxury Holidays understands the importance of the safe storage and use of your personal data.
Click here to view our full privacy policy