Frequently Asked Questions

All houses have washing machines and outside rotary dryers or clothes poles. Several washing tablets are left for guests. All but 5 Lower Sandwick have a tumble drier which we ask guests to use sparingly, for a final “fluffing up” only. We offer a wash, dry and ironing service separately if required.
are welcome in all properties except Metagama Lodge, and are subject to a £35 charge to cover additional cleaning costs and our guidelines. They must remain out of the bedrooms and in public areas only. Also, they must be towelled down before coming indoors. There are beaches close by all the properties where they can be exercised. Craigroyston Lodge and Iolaire Lodge have gated gardens and are particularly suitable for guests to bring dogs to.
are optional in Iolaire Lodge and Craigroyston Lodge. They are an additional £85 per week and appear as an option when booking and if available. From the end of October until April they are unavailable, the pumps being filled with antifreeze and tops securely lashed down.
Seacote House has a category two disabled access grading. This includes a chair for people to sit comfortably in the shower.
All properties have access to a shed for storage of bikes, golf clubs and outdoor clothing etc.
are provided. If staying for more than a week then this will normally be changed.
is included, subject to fair usage.
are available on request.
is available at all properties for two or more vehicles.
A deposit of £100 is required at the time of booking accommodation, with the balance payable six weeks before the arrival date.Full payment is required at time of booking for bookings made within six weeks of arrival.A “booking” will be held for 48 hours to allow the deposit or full prepayment to be made as appropriate.
In the event of a cancellation of a confirmed booking, we will endeavour to re-let the property and refund any monies paid. If the re-letting is done at a discounted price, this discount will be removed from any monies refunded.If unsuccessful in re-letting, the guest will be required to pay the balance of the rental in full (if not already paid) or will not be due any refund if the booking has already been paid in full by them.Travel Insurance may be advisable.
Departure is by 10.00 a.m. and arrival from 16.00 p.m. Circumstances may allow these times to be amended by prior agreement where possible to accommodate guests individual travel arrangements. We will endeavour to be flexible, but please remember that should guests wish to travel on the second ferry, the next guests might well be arriving on the inward sailing!
Our floors are mostly hardwood.Would ladies (and guys?!) please refrain for wearing stiletto heels or similar to avoid damage. Similarly , metal “segs” etc.
Guests who wish to smoke are requested to do so outside the buildings and to use the wall mounted bins to dispose of their cigarette ends.
We offer short breaks (minimum 3 days) from mid-August until June, so please do get in touch or check availability online.
Online bookings remain provisional until you receive email confirmation from ourselves.